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FAQs

Find answers to common questions about shopping at rezah.

General Questions

How do I create an account?

Simply click on the "Sign Up" or "Register" button in the navigation bar and fill in your details. You'll need to provide a valid email address and create a password.

Is my personal information secure?

Yes, we take security seriously. Your data is encrypted and we never share your personal information with third parties without your consent. Check our Privacy Policy for more details.

Orders & Payments

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can also view your order status in the "My Orders" section of your account.

What payment methods do you accept?

We accept Cash on Delivery (COD), as well as major credit/debit cards and digital wallets like GCash and PayMaya during checkout.

Can I cancel my order?

Orders can be cancelled as long as they haven't been processed for shipping yet. Go to your "My Orders" page to see if your order is still eligible for cancellation.

Coupons & Discounts

How do I use a coupon code?

On the Cart page, you can see available coupons or enter a specific code in the "Coupon Code" field and click "Apply". The discount will be automatically deducted from your total.

Why is my coupon not working?

Coupons may fail if they are expired, if your order doesn't meet the minimum purchase requirement, or if the coupon has reached its maximum usage limit.


Didn't find your answer? Contact our Support Team.

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